Last Updated: June 1, 2024
By using Tony's Chocolonely™ ("Service"), provided by Artemis Ventures (Pty) Ltd ("Company," "we," "us," or "our"), you agree to these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our Service.
Tony's Chocolonely™ is a chocolate brand in South Africa that provides an eCommerce platform that sources and distributes ethically sourced chocolate from various brands. We sell consumable goods, and by making a purchase on our site, you agree to these Terms, including our policies on returns and refunds.
As a user, you agree to:
We accept EFT (Electronic Funds Transfer) as a primary payment method. Once payment is confirmed, your order will be processed and shipped. Please ensure your EFT payment references your order number to avoid delays.
Please see our Refund Policy.
The "Tony's Chocolonely" trademark in South Africa is exclusively owned by Artemis Ventures (Pty) Ltd. Unauthorized use of the name, logo, or related trademarks in South Africa is strictly prohibited without prior written consent. Our Tony's Chocolonely™ brand operates solely within South Africa, and all rights to the name and related intellectual property are protected under South African law.
We ship products within South Africa using reliable courier services. Shipping times may vary depending on your location, but we aim to dispatch orders within 2-3 business days once payment is confirmed. Please ensure the accuracy of your shipping address to avoid delays or lost packages.
To the maximum extent permitted by law, Tony's Chocolonely™ and Artemis Ventures (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our Service, including but not limited to, damages for lost profits, data, or other intangible losses. We are not responsible for delays or issues caused by third-party couriers.
These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
For any questions about these Terms, please contact us at contact@tonyschocolonely.co.za. You may also write to us at: Unit 4, Hill House, 1 De Smit Street, Green Point, Cape Town, 8001.
