Last Updated: June 1, 2024
At Tony's Chocolonely™, we take pride in ensuring that all our products are of the highest quality and are handled with care. Due to the nature of our products, which are consumables, we are unable to offer refunds once your order has been processed and dispatched. This policy is in place to ensure the safety and quality of the products we deliver.
Chocolate and other consumable goods are sensitive to handling and environmental conditions. Once a product leaves our control, we cannot guarantee its condition or safety, making it unsuitable for return or resale. In addition, payment methods such as EFT (Electronic Funds Transfer) can add complexities to the refund process, further supporting our no-refund policy. We appreciate your understanding of the need for this approach to maintain the highest standards of product quality and customer safety.
While we do not offer refunds, we are committed to ensuring you have a great experience with Tony's Chocolonely™. If you encounter any issues with your order, such as receiving the wrong item or damage during shipping, please reach out to our customer support team at contact@tonyschocolonely.co.za. We are happy to assist in resolving any concerns and ensuring your satisfaction.
If you have any questions or concerns about our Refund Policy, please feel free to contact us at contact@tonyschocolonely.co.za. Our team is always here to help and will work with you to resolve any issues as quickly as possible.
